Customer Care Call Center Solutions
We provide 24/7 customer care services with live call center support. Never again let an unhappy customer take to social media because you weren’t available to help when they had a problem. Improve your customer retention rate and overall brand reputation by offering top-notch customer care solutions around the clock with professional, friendly representatives.
Customer Care Call Center Solutions
Customer support solutions from Mastermind Callers are designed as a cost effective way to improve your brand image and dramatically grow your customer retention rates.
Don’t Put Your Callers on Hold
Placing callers on hold is one of the fastest ways to irritate them. One of the number one reasons businesses get bad reviews is due to callers reporting long hold times. And if you think about it, when was the last time you were happy about being put on hold for any amount of time? With Signius customer care solutions, your callers don’t ever get put on hold. When they call in, they have the 100% full attention of our call center agents who never put callers on hold. Instead, we work through each issue with each caller before moving on to the next.
Never Send Your Callers To Voicemail
Sending your callers to voicemail isn’t just a risk to new prospects that may be interested in doing business with you. It can also be damaging to your long term client relationships and brand image. Not being available to take customer calls when they need to connect sends the message that they are not your top priority. With Signius customer care call center solutions, you can greet your callers with one of our friendly agents who are trained to provide exceptional experiences and act as a representative of your company, meaning they’re on-brand and on-message.
Call Overflow
With more phone support resources at your disposal than ever before, you can set up your Signius call center services to have our agents answer phones after a specified number of rings or when your phone lines are already tied up. That way, if you are busy and unable to answer the call yourself, our team will be at the ready.
Updating News And Latest Developments
Your business probably likes keeping its customers in the loop. You don’t have to send out a printed company newsletter these days. However, you can have a top websites virtual assistant update your site with the latest news and developments, keeping your customers in the loop without you having to do it yourself.
After-Hours Answering
Your customers have questions and needs that may not always come up neatly within the normal 9-5 office hours. When this happens, you have an opportunity to demonstrate that you are invested in supporting your customers no matter what time of day they require support. With Signius, you can forward your calls to us after normal business hours as well so that our US-based, friendly, professional call center staff can connect with your after-hour callers and assist them however they may need.
Divide & Conquer: Let Signius Be the Front Line of Your Customer Care And Answer Your Phones While You Run Your Business
Choosing Signius to answer your phones and become the voice of your customer care is more than just an investment in your customer relationships. It is an investment in yourself and your team. With phones being supported by trained virtual receptionists that operate based on predetermined scripts and procedures, you can confidently free up you and your internal team to focus on mission critical projects that help grow your business to become the success you’d always envisioned. Imagine the time and resources you could recapture and repurpose if you no longer had to answer every call and question that came in. That immense recovery in time and energy is just a fraction of the ROI you can expect when using our services to support your business.
Customer satisfaction should be every company’s top priority. To truly appreciate the importance of creating a positive experience at every touchpoint, it is helpful to calculate the lifetime value of a single customer. Often, a company earns more profit on a customer’s repeat sales than on the initial purchase. The ideal customer journey begins with a positive first impression, and develops into long-term loyalty and word-of-mouth referrals to new customers.
Conversely, a dissatisfied customer may not express their disappointment directly. However, studies have shown that an unhappy customer may tell as many as 9 to 15 other people about their experience. Once a customer has a negative experience, it may require up to 12 more positive experiences before their overall feeling of satisfaction returns.
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